Frequently Asked Questions About Buying Teas From Jenier Local

What is the latest time I can order if looking for same day dispatch?

We ask you to place orders before 2pm to give us time to get your order processed and packed for dispatch. However, if your order is urgent, we would always try our best to dispatch that day but we would ask if you could call us on 0800 048 9930 to let us know of your urgent requirement.

Can I pick up my tea order from your store?

Yes. The option to collect from our warehouse in Glasgow for free will appear at the checkout if your shipping postcode is within 75 Km of our store. However, if this option does not appear for you but you would like to collect from our store, please get in touch on 0800 048 9930 and we will arrange your collection and refund you any shipping charges you may have incurred.

How will I know my order is ready for collection?

When your order is ready for you to collect you will receive an e-mail advising you your order status has changed to 'Awaiting Pickup'. 

Do you ship anywhere in the UK?

Yes, we ship to mainland UK, Highlands and Islands. You can find out more about our shipping partners and methods on our Shipping & Returns page.

Can I sample teas before buying?

Yes and we really encourage you to do so. Every tea has a sample option. For loose leaf teas, we try to include enough tea for around 6 - 8 cups of tea per sample. For pyramid tea bag samples, we include 4 pyramid tea bags in each sample. 

Do you offer free shipping?

Yes, we offer free shipping in two ways. We believe it's really important for you to be able to try teas before you buy any significant quantity and as such offer free shipping anywhere in the UK on sample orders up to 10 samples per order. In addition all orders over £35 are shipped free in the UK. 

I've ordered the wrong tea, can I return it?

Yes, just send the tea in it's unopened, original packaging to us along with proof of purchase. You need to let us know within 14 Days of receiving your tea that you'd like to cancel your order but you have a further 14 days to return the tea to us once you've told us. As soon as we receive your returned tea we will refund you the value you paid for the tea as quickly as possible within 14 days of receiving your returned tea. 

I've opened my tea but don't like it, can I return it?

Unfortunately we can't accept returns of opened tea or packaging BUT please do get in touch as we really want you to find teas you'll enjoy so call us on 0800 048 9930 or e-mail and we'll be happy to discuss your tea experience and how we might be able to help.

My tea order is damaged, what should I do?

Of course we try our best to make sure that your tea order will arrive with you in perfect condition. Should this not be the case, please let us know within 14 days of receipt providing details and if possible, photos of the damage. You can e-mail or call us on 0800 048 9930.

Do you ship internationally?

We do not ship from Jenier Local internationally, but we do ship from our Wholesale website to 34 countries world wide.

Are your pyramid tea bags biodegradable?

Yes. The fine mesh used in our pyramid tea bags is 100% biodegradable made from plant based materials. You can find out more information in our Quality & Range page.

What base teas do you use for your flavoured teas?

We only use high quality, high grown teas as base teas throughout our range. Teas such as high quality black teas from Sri Lanka (we find Sri Lankan teas are particularly good as a base for flavoured black teas), premium grade Rooibos, Sencha style green teas, White teas etc.

What exactly are the natural flavourings you use in the teas?

All our natural flavoured oils are made from high quality organic materials - fruit or vegetable. We do not use any synthetic flavours or oils in our teas. 

Which teas make great ice tea?

Most of our teas are suitable to make iced tea. The main thing to remember when making iced tea is to double the quantity of tea to the volume of water you would normally use.

Can I store tea in my freezer? 

We would strongly suggest that tea should not be stored in a freezer because ice crystals would form on the tea leaves and these would melt during the thawing process and spoil the tea.

You may have other questions. If so, we'd love to hear from you